MCLABELS guarantees to accept all products returned within 14 working days after receipt. Each delivered product has attached an authenticity tag which includes the Return Instructions with all the steps to follow. The product will be accepted only if provided with the authenticity tag. The product must also be returned in the exact same conditions in which it left our warehouse.

Products must be returned unused, undamaged, unwashed or otherwise altered, with all their original components, included authenticity tags, intact and complete warranty seals and original packaging (including wrapping, boxes and any other material such as dust-bags, hangers and suit-covers). Right of withdrawal can only be applied to whole purchased products; therefore, it cannot be performed on one or more components of purchased products.

Please note that we can only accept products from the same country they were shipped to.

Refunds are made each Friday of the week, so if we receive the return on Monday, you will have to wait until Friday to receive the refund.

Shipping costs paid originally placing the order will not be refunded, nor any import taxes or duties. Additionally the return shipping cost will be also not refunded.

Only in case of a change in size/color or store credit the return costs and the new shipping costs will be paid by MCLABELS. 

In this way also taxes and duties costs will be not paid again.

For logistical and customs reasons we do not accept returns from Russia.

How can I book a return?

If you have an account:

1. Log into your Account on MCLABELS.COM.

2. Click on Return Centre on the top right of the screen.

3. Fill the form in all its fields.

4. Your request has been sent! Within 24 hours you will receive a confirmation email with a Pre-Paid Air Bill that you can use to ship back the item. The pick-up will be booked for the next day (DHL will pick up the parcel at the first delivery address). If you need to change the pickup day, you can call DHL and book a different date (DHL phone number does vary in every country, you can find more information on the Return Instructions or on DHL website).

5. Once you have received the email, you are ready to ship back the product. Pack your item securely. If you don’t have the original packaging, use a sturdy box with packing materials (plastic bubbles or paper). STICK THE LABEL ON THE BOX. Be sure not to damage the product packaging (i.e. shoes box or dust bag), as RETURN WILL NOT BE ACCEPTED NOR REFUNDED.

6. Wait for DHL to come and pick up the package. If there are any issue with the pick-up please write us an email to support@mclabels.com. Once the package is received by MCLABELS the return will be processes, checked and if the product is in the conditions stated above, the refund will be processed within maximum 10 working days from receipt.

If you don’t have an account click on this link RETURN CENTER and follow the next steps:

1. Fill the form in all its fields.

2. Your request has been sent! Within 24 hours you will receive a confirmation email with a Pre-Paid Air Bill that you can use to ship back the item. The pick-up will be booked for the next day (DHL will pick up the parcel at the first delivery address). If you need to change the pickup day, you can call DHL and book a different date (DHL phone number does vary in every country, you can find more information on the Return Instructions or on DHL website).

3. Once you have received the email, you are ready to ship back the product. Pack your item securely. If you don’t have the original packaging, use a sturdy box with packing materials (plastic bubbles or paper). STICK THE LABEL ON THE BOX. Be sure not to damage the product packaging (i.e. shoes box or dust bag), as RETURN WILL NOT BE ACCEPTED NOR REFUNDED.

4. Wait for DHL to come and pick up the package. If there are any issue with the pick-up please write us an email to support@mclabels.com. Once the package is received by MCLABELS the return will be processes, checked and if the product is in the conditions stated above, the refund will be processed within maximum 10 working days from receipt.

The shipment is under full responsibility of the customer until the certificate of receipt arrives to MCLABELS warehouse.

In case you want to ship the item by your own please be aware that the shipment is under your full responsibility and shipments not received won’t be refunded.
The delivery address is:

• Crystalnet Srl
• Via Montevecchio 20
• 10128, Torino
• Italy
• Phone number: +39 342 562 15 97

EXCHANGES / STORE CREDIT / REFUND

If the client is not satisfied with the product, we offer three options:

• Change of size/color, depending on the product size / color stock availability. It can take up to 3-5 working days after receiving the returned item. Free return.

• Store Credit: the client will receive a promo-code with the same amount of the original purchase to use it at the next Checkout. Free return.

• Refund: the total amount will be returned to the customer after the quality check, within 10 days. 

Delivery, Return costs, and Taxes/Duties are not refundable (already paid to the courier).

We will not accept any returns twice for the same order. If you change the item for another size or another one, you must keep it.

Credit card refund: the refund will be made within 7 working days after receiving the returned item. The time necessary to display the refund on the account may vary on the credit card issuing bank. We suggest to contact your Bank for any further information.

PayPal refund: the amount will be refunded within 2-3 days after receiving the returned product.

For more information please check our Terms & Conditions section.