The company CRYSTALNET SRL, Via Carlo Alberto 31 - 10123 Torino (TO) - Italy, firstname.lastname@example.org, +39 011 812 47 22, (hereinafter “MCLABELS"), operates an online shop through the website www.mclabels.com (the "Website"). All orders placed via Website as well as our supplies and services are governed exclusively by the General Terms and Conditions of Business set below, which is the valid version at the time that this document is issued. We do not accept any diverging terms and conditions from the Customer except where specifically agreed in writing.
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be accessed on the website www.ec.europa.eu.
RIGHTS OF INTELLECTUAL AND INDUSTRIAL PROPERTY
All the Website content is copyrighted and protected by applicable rules on copyright and industrial and/or intellectual property. By way of example, but not limited to it, Website content is considered:
- Any graphic representation and/or captions in general
It is strictly forbidden any reproduction, modification, transmission, publication and/or redistribution of the contents of this site without the express written permission of MCLABELS, except for printing, download and views of the website content exclusively for personal and non-commercial purposes. However, the content must not be modified in any way and the included information relating to industrial and intellectual property rights must be maintained.
It is also forbidden to use all distinctive signs in ownership of CRYSTALNET SRL. At the same time, website content cannot be shared via communication channels, such as internet, television and radio channels or of any other kind without the previous written authorization of MCLABELS.
CONCLUSION OF THE CONTRACT
The presentation of products on our Website does not constitute any mandatory offer by MCLABELS for a purchase contract.
The contract between MCLABELS and the Customer shall be considered concluded with the acceptance of the order by MCLABELS, provided a successful payment. By filling in the online order, the Customer declares to have read all the information provided during the purchase procedure, and to fully accept the general conditions herein below.
On receipt of the order we will send to the Customer an e-mail confirming the order and its details (“Order confirmation”). Please note that the order confirmation is not a declaration of acceptance of the Customer contractual offer, but is purely informative.
According to art.64 D.Lgs. n. 206/2005, in case of return the Customer can, for whatever reason, without providing any explanation and receiving any penalty, exercise the right of withdrawal within the terms explained hereinafter.
According to the Art. 14.1, in order to exercise the right of withdrawal, the Customer will have to fill the return form on his/her profile page - Orders History section – within 14 working days after the receipt of the products.
After the request of return, the Customer will receive an email with the Return Instructions to ship back the product including a return label to ship back the item.
The returned item must be returned within 14 days from the day the order has been received. The forwarder delivery date will constitute evidence.
The return can be performed only by the recipient of the order. Furthermore, the address must be the same of the product delivery.
Products must be returned unused, undamaged, unwashed or otherwise altered, with all their original components, included authenticity tags, intact and complete warranty seals and original packaging (including wrapping, boxes and any other material such as dust-bags, hangers and suit-covers). Right of withdrawal can only be applied to whole purchased products; therefore, it cannot be performed on one or more components of purchased products.
In order to protect original packaging, we recommend using shipping boxes. Please apply the forwarded label in order to successfully return the product. Do not directly apply any label or tape on products original packaging.
Shipping costs paid originally placing the order will not be refunded.
In addition, returns costs will be withheld from the refund as follows:
• ITALY: 10€
• EUROPE: 20€
• REST OF THE WORLD: 30€
Only in case of a change is size/color or store credit the return costs and the new shipping costs will be paid by MCLABELS.
Change (size, color)
Customer can request a change of the size or the color of the product purchased only if the selling price is the same one. The shipping of the new replaced item will be covered by MCLABELS, according to size/color stock availability of requested product. For any further change, fees are charged to the Client.
Customer can request a return with refund within the allowed times. Once the item is received back by MCLABELS if the product is in the conditions explained above, a refund of the order (minus the above fees withheld to cover return costs) will be issues within 10 working days from the receipt. Moreover, shipping charges to the client and any further additional cost/fees highlighted when placing the order will not be refunded.
Customer can request a return with store credit option. The Credit, of the same value of the order, is sent via mail as a promotional code to be used for the next order.
Excluding any possible fee for damaged packaging and/or product, MCLABELS will refund the customer the full amount, excluding shipping costs and return cost or any taxes and duties paid by the customer to import the item into their country, within ten days after the return.
The Customer loses the possibility of exercising the right of withdrawal when the integrity of the product is compromised (or package and/ or its contents), and MCLABELS verifies:
- The use, even partial, of the product and of any additional accessories
- The lack of external packaging and/or original packaging
- The tampering and/or wearing of warranty seals
- The lack of essential parts of the product
- The lack of authenticity tags attached to the product
In such cases the products will be stored in MCLABELS warehouse at the disposal of the Customer, who will have the possibility to be pick up the product at his/her own expenses.
WARRANTIES AND PRODUCTs AUTHENTICITY
Prices available on www.mclabels.com when placing orders are the applied ones.
Items available on MCLABELS are presented in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.
All products sold on MCLABELS website are covered by the manufacturer warranty for any defects of conformity, for a period of 12 months if the customer is a professional operator with VAT number and 24 months if the Customer is a consumer as stated in Lgs. D. n. 206/2005.
Warranty is applied to products presenting any lack of conformity, provided that the product has been properly used, in accordance with its intended use as provided in the original documents. In case of lack of conformity, MCLABELS will, without charging the Customer, restore the conformity of the product by repairing or replacing the item, by reducing its price or through the termination of the contract. However, if after a quality check, MCLABELS proves that the defect of the item is not a lack of conformity, the Customer will be charged with repair costs, where applicable, as well as transportation costs.
If, for any reason, MCLABELS cannot return a repaired or replaced product under warranty to the Customer, MCLABELS will, at its own discretion, proceed with the refund of the amount paid (considering the use of the product) or replace the product with a new item with equal characteristics.
The time of repair or replacement of a defective product depends on the manufacturer’s policies, and MCLABELS cannot be sued for any delay in case of repair or replacements of products.
In case of return of warranty products, items shall be returned by the Customer in their original packaging, in all their parts and/or components (including wrapping, accessories and any documentation). To protect the products original packaging, MCLABELS recommends to return items into specific shipping boxes.
A promotion code is strictly personal and nontransferable. Any promotion code has a period of validity which cannot be extended. It might occur that a specific promotion code can only be applied on certain products or brands, and, in this case, it will be specified on the document that contains the promotion code itself.
Promotion codes cannot be not combined, transferred and/or sold. MCLABELS reserves the right to refuse orders placed with duplicate or fraudulent promotional codes. MCLABELS will inform the owners if voiding or blocking their promotion code.
Trade and/or refunds of promotion codes are not permitted.
Once the promotion code is communicated to the customer, MCLABELS is no longer responsible of loss, theft, destruction or misuse of the code itself.
If the Customer decides to return an item purchased during a promotion period, he/she will be reimbursed for the total amount payed after the checkout process. If the customer returns a product which was part of a multiple order, the promotion code will be divided accordingly to the number of products purchased, and the refund will only concern the returned item. If the customer returns the order in its integrity, he/she will be fully refunded, but the promotion code will lose its validity.
SIZE AND WEARABILITY
Each brand has its own size range; therefore, sizes change according to different designers. For this reason, each product page is linked to a “Size chart” section, where the Client can find the right conversions for international sizes.
If the Client needs any further assistance, our team can help to answer any question or doubt. For any further information, please send an email to email@example.com.
PERSONAL DATA PROTECTION
The owner of the data processed by this Website is MCLABELS, who decides on purposes and methods of processing, as well as on security procedures to apply in order to guarantee confidentiality, integrity and availability of the data.
It may be necessary to provide MCLABELS with your personal data in different occasions; it may mandatory for the purposes indicated in the disclosure statement, while in other occasion it may be optional.
MCLABELS.COM informs the Client that his/her personal information will be processed with manual, IT and telematic tools for the following purposes:
a) The execution by MCLABELS of mandatory activities to finalize, manage and complete purchase contracts via its Website.
b) For purposes closely linked and/or necessary to the satisfaction of customers’ requests expressed via website or email or any other means of communication.
c) The implementation of obligations required by EU laws, regulations and by EU legislation as well as instructions issued by legitimate authorities and supervisory and surveillance organs.
d) The dispatch of newsletters and promotional material concerning products offered by MCLABELS.
With reference to the purposes stated above, MCLABELS informs that the provision of personal data is mandatory for points a), b) and c) and that, in these cases, the refusal to provide data will prevent MCLABELS from meeting and process customers’ orders and requests.
Personal data processing is implemented to meet the purposes stated above, and, in any case, to guarantee data safety and privacy.
MCLABELS informs that users can exercise the rights of Art. 7 of Italian Law no. 196/2003, which is hereinafter reported in its essential part. Users have the right to request to MCLABELS to the following information:
- The proof of existence of their personal data
- A clear communication concerning their personal data and their direct source
- The reason and purpose of their existence and use
Any Customer complaint will be addressed to:
CRYSTALNET SRL Customer Care
Corso Re Umberto 87 - 10128 Turin (TO) - Italy
Current general provisions are exclusively regulated by the Italian Law.
Clothing: If clients are not sure about their purchases, they can try on products, provided that these are not damaged or stained and authenticity label and tag are not removed. Returned products which are damaged or lacking in their original parts (tags, accessories and packaging included) will not be accepted and such products will be stored at our warehouse, made available to Customer who returned them in case they want them back at their own expenses.
Shoes: If clients are not sure about their purchased shoes, they can try them on a carpet or a smooth surface. In case of return, shoes must be free of any mark or defect and stored into their original box with accessories (dust bags, paper) as essential components of the product. Shoes which are returned without original packaging on with marks resulting from usage will not be accepted and will be stored at our warehouse, made available to Customer who returned them in case they want them back at their own expenses.
Lingerie and Beach Wear: Clients must try on every piece of underwear and swimwear while wearing their own underwear and without removing protective sticker. Returned products which happen to be stained or do without protective sticker meet will not be accepted and they will be stored at our warehouse, made available to Customer who returned them in case they want them back at their own expenses.
Products colors: MCLABELS guarantees that, as far as possible, colors of the products shown on the website www.mclabels.com are as close as possible to reality. However, due to differences in computer screens, we cannot guarantee that color as displayed on screens is completely identical to the color of the actual product.
Users accessing the Website acknowledge to agree that any issue concerning the use of the Website is regulated by the existing legislation of Italy. MCLABELS does not guarantee in any way that materials on the Website can be appropriate or of possible use in other countries. The access to MCLABELS from places where the above-mentioned contents are illegal is expressly prohibited. Users who choose to access this Website from said locations are fully aware of legal consequences and the risk of sanctions, and are solely responsible to respect local laws.
Within the meaning and for the purposes contained in articles 1341 and 1342 of the Civil Code, the client hereby accepts the provisions as stated in the following articles of General Terms and Conditions: 3 (brief description of the products in our catalogue); 5 (right to not satisfy the order); 8.1, letter E (lack of responsibility in case of fraudulent use of customers credit cards); 8.1, letter F (lack of responsibility in case of online payment success or failure); 8.2, letter B (right to cancel the order in case of missing bank payment slip within 48 hours); 8.3, letter B (right to cancel the order in case of payments performed by non-verified PayPal accounts); 11 and 22 (delivery/ shipping costs and customs taxes at the expenses of the customer); 15 (fulfillment of MCLABELS obligations concerning product delivery to the chosen courier); 16 (customer responsibility to check delivered products); 17 (product acceptance without reservation by the Customer, in the absence of claims); 23 (right to charge the customer by 20% in case of damaged internal and external packaging of returned products); 25 (right to refuse the returned product); 32 (privacy); 34 (applicable law).