CRYSTALNET Srl, Via Carlo Alberto 31, 10123 Torino, phone: +39 011 812 47 22, email@example.com (hereinafter “MCLABELS.COM"), operates an online shop at the internet address www.mclabels.com (the "Website"). All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the Customer except where specifically agreed in writing.
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.
RIGHTS OF INTELLECTUAL AND INDUSTRIAL PROPERTY
All the Website content is copyrighted and protected by applicable rules on copyright and industrial and/or intellectual property. By way of example, but not limited to it, as Website content must be considered:
- Any graphic representation and/or texts in general
It is strictly forbidden any reproduction, modification, transmission, publication and/or redistribution of the contents of this site without the express written permission of MCLABELS.COM, except for printing activities, downloads and views of the site content made exclusively for personal and non-commercial purposes and provided that the content is not modified in any way and the included information relating to industrial and intellectual property rights are kept.
MCLABELS.COM gives notice that it is absolutely forbidden to use all distinctive signs in ownership of CRYSTALNET Srl.
CONCLUSION OF THE CONTRACT
The presentation of products on our Website does not constitute any offer by MCLABELS.COM for a purchase contract.
The contract between MCLABELS.COM and the Customer shall be considered concluded with the acceptance of the order by MCLABELS.COM and, anyway, except good late payment. By filling in the online order, the Customer declares to have read all the information provided during the purchase procedure, and to fully accept the general conditions herein below.
On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (“Order confirmation”). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.
To exercise the right of withdrawal, the Customer must fill out the request form provided in the Orders History and Details section of the Profile Page to MCLABELS.COM within 14 working days from the receipt of the products.
Once the request of return is sent the Customer needs to follow the Return Instructions provided in each package and fill the DHL pre-paid Air Way Bill and Proforma Invoice (also included in the package) necessary to ship back the item.
The return can be claimed only by the holder of the order and made to the same address used for the shipping.
The product must be returned unused, undamaged, unwashed or otherwise altered, complete with all its parts, with the authenticity card related to it, the guarantee seals (adjustable closing tag and irreversible tag) that must be intact and untampered and in its original packaging (including wrapping and original boxes and any auxiliary material such as dust-bags, hangers and suit-covers).
The right of withdrawal is applied only to the purchased product in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased product.
To limit damage to the original packaging, it is recommended to insert it into a second box on which to affix the courier label. It is avoided in all cases the positioning of the label or adhesive tapes directly on the original packaging of the product.
Shipping charges related to the returning of the product are always at MCLABELS.COM charge. The Customer has 3 options of compensation:
- Store credit
The shipment is under the full responsibility of the Customer until the certificate of receipt is in the warehouse of MCLABELS.COM.
Except for any recovery costs for damage to the original packaging, MCLABELS.COM will refund to the customer the amount paid for the purchase of the product within 10 days from its return.
MCLABELS.COM is not responsible in any way for damages or theft/ loss of the goods.
The Customer loses the possibility of exercising the right of withdrawal, for lack of essential integrity of the product ( or package and/ or its contents), in case MCLABELS.COM finds out:
- The use, even partial, of the product and of any accessories
- The lack of the external packaging, the original internal packaging
- The tampering and the wearing of the guarantee seals
- The absence of integral elements of the product
- The absence of the authenticity card attached to the product
In such cases the products remain at the warehouse of MCLABELS.COM available to the Customer to be picked up at his/her responsibility and expense.
GUARANTEES AND PRODUCT AUTHENTICITY
The prices stated on our Website www.mclabels.com at the time of your order are the applied ones.
The goods offered at MCLABELS.COM are presented on the Website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.
All products sold through the site are covered by the manufacturer warranty for defects of conformity, which lasts 12 months if the customer is a professional operator (and as such has VAT number) and lasts 24 months if the Customer is a consumer as well as said in the D.Lgs. n. 206/2005.
The warranty is applied to the product that has a lack of conformity, provided that the product is properly used, in accordance with its intended use and as provided in the accompanying documentation. In case of lack of conformity, without charge to the Customer, MCLABELS.COM will restore the conformity of the product by repairing-replacing it or reducing its price or by the termination of the contract. If, as a result of control by MCLABELS.COM, the defect does not prove to be a lack of conformity, the Customer will be charged of any verification and repair costs, where applicable, as well as transportation costs if supported by MCLABELS.COM.
If, for whatever reason, MCLABELS.COM could not render its Customer a product under warranty (repaired or replaced), it will proceed at its own discretion to refund the amount paid taking into consideration the use of the product or to replace it with a product that has the same characteristics.
The time of repair or replacement of a defective product only depends on the manufacturer’s policies and no damage can be requested to MCLABELS.COM for any delays in carrying out repairs or replacements.
In case the application of the guarantees implies the return of the product, the product shall be returned by the Customer in its original packaging, complete in all of its parts (including the wrapping and any documentation and accessories). In order to limit damage to the original packaging, MCLABELS.COM recommends to insert it into a second box.
A promotion code is strictly personal and not transferable. Any promotion code, have different time periods of validity which cannot be extended. It might occur the a promotion code is valid only on certain products or brands, specified on the document which contains the promotion code itself.
Promotion codes cannot be not combined, transferred and/or sold. MCLABELS.COM reserves the right to cancel or block the promotion code, if deemed necessary due to any fraudulent or non-authorised uses of promotion codes. In case of cancelling or blocking the promotion code, the owner will be informed immediately by MCLABELS.COM.
Exchanges or reimbursements of promotion codes, are non-permissible.
Once the promotion code is communicated, MCLABELS.COM is no more responsible in case of loss, theft, destruction or misuse of the same.
If the Client makes use of legal right of return of an item purchased using a promotion code, he/she will be reimbursed for the total amount payed after the checkout process. If the return interests only one of the items from your order, the value of the promotion code will be divided accordingly to the number of items purchased, and only the amount relevant to the returned item will be refunded. If the return interests the complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases.
SIZE AND WEARABILITY
Sizes change considerably depending on the designer. For this reason on each product page you will find a link to a “Size chart” where the Client can convert the international sizes. If the Client needs further information, our team tries on each sold item and can answer to all your doubts or requests. For consults please write an email to firstname.lastname@example.org.
PERSONAL DATA DEFENSE
The owner of the data processed by this Website is MCLABELS.COM, who independently decides on the purposes and methods of the processing, as well as on the security procedures to be applied to guarantee confidentiality, integrity and availability of the data.
Providing MCLABELS.COM with your personal data, which is requested at various collection times, may be necessary to carry out the purposes indicated in the appropriate information, or this may be optional.
MCLABELS.COM informs the Client that the provided personal information will be treated through manual, computer or telematic tools for the purposes here specified:
- Development of all the necessary activities by MCLABELS.COM in order to manage and conclude the purchase contract of the available products on www.mclabels.com
- Satisfaction of any Customer requests done by email or any other mean of communication
- Implementation of compulsory activities expected by EU laws or regulations
- Newsletter dispatch and promotional material of products offered by MCLABELS.COM
MCLABELS.COM informs that the provision of personal data is mandatory for the satisfaction of point a),b),c). Any refusal to provide such data renders it impossible to pursue the main purpose of that collection.
MCLABELS.COM informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from MCLABELS.COM:
- The confirmation of the existence of personal data relative to the User
- The clear communication of the data together with their source
- The motives and the finality of their use
Any complaint by the Customer should be addressed to:
CRYSTALNET Srl Customer Care
Corso Montevecchio 53 10129 Turin (TO)
Current general conditions are exclusively regulated by the Italian Law.
Clothing: each clothing item can be tried on before being sure to keep them. Clothing must be returned free of signs, scratches or spots. Each product must also be provided of its original labels, authenticity card and packaging accessories. Items returned without original wrappings or with damaged containers or with signs of use, could not be accepted and remain in store at the warehouse of MCLABELS.COM, available to the Customer for being retired at his/her responsibility and expenses.
Shoes: all shoes must be tried on a carpet, before being sure to keep them. Shoes must be returned free of signs and in their original box, that must be intact, and eventual other containers (dust bags, tissue paper) as an integral part of the product. Shoes returned without original wrappings or with damaged containers or with signs of wear on the soles, could not be accepted and remain in store at the warehouse of MCLABELS.COM, available to the Customer for being retired at his/her responsibility and expenses.
Lingerie and Beach Wear: underwear, swimwear and bikini bottoms must be tried over the underwear without removing the protective sticker. Returns of marked items or where the protective tape was removed could not be accepted and the goods could remain in storage at the warehouse of MCLABELS.COM available to the Customer for being retired at his/her responsibility and expenses.
Colors: MCLABELS.COM ensures, as far as possible, that the colours of the products included in the Website www.mclabels.com appear as close as possible to reality. However, as computer monitors vary, we can not guarantee that the colour displayed on the screen of the Customer is completely identical to the colour of the item.
Entering this Website the User and MCLABELS.COM agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the Website. MCLABELS.COM does not guarantee in any way that material present on the Website can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.
Within the meaning and for the purposes laid down in articles 1341 and 1342 of the Civil Code, you hereby expressly accept the provisions laid down in the articles: 3 (brief description of the products in our catalogue); 5 (right not to satisfy the order); 8.1, letter E (lack of responsibility with respect to the fraudulent use of the customer’s credit cards); 8.1, letter F (lack of responsibility with respect to the success of online payment); 8.2, letter B (we reserve the right to cancel the order in lack of receipt of copy of the bank transfer within 48 hours); 8.3, letter B (we reserve the right to cancel the order in case there are payments made by non-verified PayPal accounts); 11 and 22 (delivery and shipping costs and taxes that the customer must pay); 15 (fulfillment of the obligations of MCLABELS.COM at the time of the product delivery to the chosen courier); 16 (obligation of control of the delivered products by the customer); 17 (product acceptance without reservation by the Customer, in the absence of contestation); 23 (chargeback reserve of 20% in case of damage to the internal or external packaging of the returned product); 25 (we reserve the right to refuse the acceptance of the returned product); 32 (privacy); 34 (applicable law), of these General Terms and Conditions.